.vst-wrap{--vst-brand:#8b2748;--vst-accent:#e3a165;--vst-text:#241d22;--vst-muted:#6e666b;--vst-border:#eadfe4;--vst-bg:#fff9f5;color:var(--vst-text)}
.vst-wrap *{box-sizing:border-box}
.vst-heading-row,.vst-ticket-head{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin:0 0 24px}
.vst-heading-row h2,.vst-ticket-head h2{margin:0;font-size:clamp(26px,4vw,40px);line-height:1.1}
.vst-eyebrow{margin:0 0 6px;color:var(--vst-brand);font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}
.vst-muted{color:var(--vst-muted);font-size:.92em}
.vst-grid{display:grid;gap:24px}.vst-grid--account{grid-template-columns:minmax(0,1fr) minmax(0,1.15fr)}
.vst-panel{padding:24px;border:1px solid var(--vst-border);border-radius:18px;background:#fff;box-shadow:0 10px 30px rgba(80,28,48,.04)}
.vst-panel--compact{margin-top:24px}.vst-panel h3{margin:0 0 10px;font-size:20px}.vst-panel p{margin:0 0 18px}
.vst-form{display:grid;gap:10px}.vst-form label{font-weight:650;margin-top:4px}.vst-form input[type=email],.vst-form input[type=text],.vst-form textarea{width:100%;border:1px solid #d9cdd3;border-radius:10px;padding:12px 14px;background:#fff;color:var(--vst-text);font:inherit}.vst-form textarea{resize:vertical;min-height:140px}.vst-form input:focus,.vst-form textarea:focus{outline:2px solid rgba(227,161,101,.35);border-color:var(--vst-accent)}
.vst-button{display:inline-flex;align-items:center;justify-content:center;min-height:46px;margin-top:8px;padding:10px 18px;border:0;border-radius:10px;background:var(--vst-brand);color:#fff!important;font-weight:700;cursor:pointer;text-decoration:none}.vst-button:hover{filter:brightness(.95)}
.vst-ticket-list{display:grid}.vst-ticket-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 0;border-bottom:1px solid var(--vst-border);color:inherit!important;text-decoration:none!important}.vst-ticket-row:first-child{padding-top:4px}.vst-ticket-row:last-child{border-bottom:0;padding-bottom:4px}.vst-ticket-row strong{display:block}.vst-ticket-id{display:block;margin-top:4px;color:var(--vst-muted);font-size:12px}.vst-ticket-row__meta{display:grid;justify-items:end;gap:7px;color:var(--vst-muted);font-size:12px;white-space:nowrap}
.vst-status{display:inline-flex;align-items:center;min-height:28px;padding:4px 9px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}.vst-status--waiting_staff{background:#fff0dc;color:#875313}.vst-status--in_progress{background:#e9eefc;color:#31569a}.vst-status--waiting_customer{background:#f4e8f0;color:#7b2b59}.vst-status--closed{background:#ececec;color:#555}
.vst-back{display:inline-block;margin:0 0 18px;color:var(--vst-brand)!important;text-decoration:none!important}.vst-back:hover{text-decoration:underline!important}
.vst-thread{display:grid;gap:14px}.vst-message{max-width:86%;padding:16px 18px;border-radius:16px;background:#f7f3f5}.vst-message--customer{margin-left:auto;background:#fff2e6}.vst-message--staff{margin-right:auto;background:#f2e9ee}.vst-message--system{max-width:100%;background:#f4f4f4;color:#6b6267;font-size:13px}.vst-message header{display:flex;justify-content:space-between;gap:16px;margin-bottom:8px;font-size:12px}.vst-message time{color:var(--vst-muted)}.vst-message__body p:last-child{margin-bottom:0}.vst-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.vst-attachments a{display:inline-flex;padding:7px 10px;border-radius:8px;background:rgba(255,255,255,.75);color:var(--vst-brand)!important;text-decoration:none!important;font-size:12px}
.vst-empty{padding:22px;border-radius:12px;background:var(--vst-bg);color:var(--vst-muted)}.vst-notice{margin:0 0 18px;padding:12px 14px;border-radius:10px}.vst-notice--success{background:#eaf7ee;color:#23643a}.vst-notice--error{background:#fff0f0;color:#8d2b2b}
@media(max-width:780px){.vst-grid--account{grid-template-columns:1fr}.vst-panel{padding:18px}.vst-ticket-row{align-items:flex-start}.vst-ticket-row__meta{justify-items:start}.vst-ticket-row{flex-direction:column}.vst-message{max-width:96%}.vst-ticket-head{flex-direction:column}.vst-status{white-space:normal}}

.vst-staff-shortcut{display:flex;align-items:center;justify-content:space-between;gap:18px;margin:0 0 24px;padding:16px 18px;border:1px solid var(--vst-border);border-radius:14px;background:var(--vst-bg)}
.vst-staff-shortcut>div{display:grid;gap:3px}.vst-staff-shortcut span{color:var(--vst-muted);font-size:13px}.vst-button--secondary{margin-top:0;background:var(--vst-accent);color:#2d2024!important;white-space:nowrap}
@media(max-width:780px){.vst-staff-shortcut{align-items:stretch;flex-direction:column}.vst-button--secondary{width:100%}}